Refund policy

Due to the perishable nature of coffee, Twin Coffee Roasting cannot accept returns on fresh roasted whole bean or ground coffee products. However, your satisfaction is our top priority! If your order was damaged during transit, defective, or if you received the wrong item, please inspect your order upon reception and contact us immediately at info@twincoffeeroasting.com so that we can evaluate the issue and make it right via a replacement or a refund. 

For non-perishable items (such as branded merchandise, apparel, or coffee equipment), we have a 14-day return policy. To be eligible for a return, your merchandise must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return for merchandise, you can contact us at info@twincoffeeroasting.com to receive a return shipping label and instructions. 

Refunds

If a refund is approved for your order, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your refund, please contact us at info@twincoffeeroasting.com.